The key to people trusting and co-operating with artificially intelligent (AI) agents lies in their ability to display humanlike emotions, according to a new study by researchers at the University of Waterloo.
The World Economic Forum expects that more machines will become part of the workforce as technological breakthroughs rapidly shift. Based on the trio of Waterloo Faculty of Mathematics findings, developing the humanness of AI machines may improve people’s acceptance of them in the workplace.
“The capability of showing emotions is important for AI agents, especially if we want users to trust the agents and co-operate with them,” said Moojan Ghafurian, lead author of the study and a Postdoctoral Fellow in Waterloo’s David R. Cheriton School of Computer Science.
Read more at University of Waterloo